Leadership: At Utah Koi, you receive the kind of quality and service you expect from a leader. Our company is always evolving as the needs or our customers change and as new opportunities are created in the market. You can rest assured that, working with Utah Koi, you will enjoy the latest services, technology and developments in the industry.
Teamwork: We make it our responsibility to know you and your business. We work closely with you to ensure that the solutions we provide are tailored to meet your unique needs and challenges. We are committed to your success.
Customer Relations: At Utah Koi, our highest priority is satisfied customers. You are important to us and you can expect us to go the extra mile for your business. Superior customer service is the hallmark of Utah Koi. We are proud to serve you and work hard to earn your business.
Remarks from our Clients:
"Thank you very much Robyn for your helps and time. Greatly appreciate you put in all these efforts for me to get the light bulb. This truely make shopping at Utah a great experience. Thank you."
Minh Nguyen 08/06/2014
Refund Policy on Koi Purchases and koi ordered thru Utah Koi:
All Sales are Final
I guarantee Live delivery only on All Koi Orders....
All Koi Orders are pre-paid. Once money is placed on a koi order...All sales are final.We have to pay for the koi on our end and we are not able to get our money back once we place the order with our supplier..breeders.All our sales are final also.
Buyer Agree's to pay for shipping to them Once Koi are out of Quaratine. We Quarantine for 3 to 4 weeks. Shipping will not be charged on Credit card until date We shipped.
If you want us to told the koi for any reason after it's out of quarantine and ready to ship to you. We will do all we can to keep your koi healthy and take care of it. Because it is a Live Animal we can not place quarantee's on it , nor can we be held finanically responsible if the Koi dies while in our care.
If a Koi dies in shipping to us or at our facility...We will guarntee that we will replace that fish with equal or greater value. We will do our best to match as close as we can to the patterns you choose on your order to us. Again All sales are final but we do our best to replace lost fish to the best of our ability. You are responsible for the shipping once the replaced koi are ready to to ship to you.....
Utah koi, LLC.
Utah Koi offers a "Best Price Guarantee" on most all of our products and accessories.
Look for the Price Match Logo next to select products!
In the unlikely event you find a cheaper price (other than a promotional period/event) on any other US website, we will match pricing. No gimmicks, no games, no "store credits"... simply the best price anywhere.
The process takes less then 5 clicks of the mouse and we will respond within 24 hours. Or, for immediate service, please call us toll free at 800-270-4211
- Product must be identical and in stock.
- Price Match is based upon landed price.
- We will not honor online competitor's advertised price if it is clearly a typographical error Or Prices have not been updated to current prices.
- The price must be able to be validated.
- We reserve the right to modify or cancel the Price Match Policy at any time.
To Qualify, simply Email of picture of the product with the website you found it on..We will verify the price and call you back.
Fee's for Pond Filtraton Desgining
To desgin the Plumbing and Filtration for your pond :
Under 2,000 Gallon ponds: $250.00 includes coming and seeing the pond.
2,100 Gallon Ponds to 4,000 Gallon Ponds: $990.00
4,100 Gallon Ponds to 8,000 Gallon Ponds: $1,500.00
8,100 Gallons Ponds to 14,000 Ponds: $1,800.00
14,100 Gallon ponds to 25,000 Gallon Ponds: $2,800.00
Ponds Larger will be quoted when at the site.